Helena Resort's Customer Center
Free registration
Sign up for free in our customer centre to manage your bookings from one place!
Modify your reservation with booking code
✅ Make a payment on your reservation
✅ Cancel a room or the whole reservation
✅ Make changes to your details or those of other guests
Using your email address and the Booking Code (PIN) you received in your booking confirmation email, you can access and modify your booking quickly and easily!
BECOME A MEMBER OF THE "HELENA LOYALTY CLUB" PROGRAM AND ENJOY ADDITIONAL BONUSES FOR EVERY SUBSEQUENT RESERVATION
Bronze level – after 12 nights spent, calculated on your next booking
- 5% discount on accommodation price
- 20% discount on all paid services in the SPA
- Free Early check-in after 10:00 if possible
- Slippers and bathrobes in the room
- Personalized welcome letter
- Only nights with personal accommodation and direct bookings through the hotel website are counted
- % discount on accommodation price cannot be combined with other special offers
Silver level – after 18 nights spent, calculated on your next booking
- 10% discount on accommodation price
- 20% discount on all paid services in the SPA
- Free Early check-in after 10:00 if possible
- Free Late check-out until 14:00 if possible
- Champagne in the room upon arrival
- Slippers and bathrobes in the room
- Priority in room selection
- Only nights with personal accommodation and direct bookings through the hotel website are counted
- % discount on accommodation price cannot be combined with other special offers
Gold level – after 28 nights spent, calculated on your next booking
- 15% discount on accommodation price
- 20% discount on all paid services in the SPA
- Free Early check-in after 09:30 if possible
- Free Late check-out until 16:00 if possible
- Champagne in the room upon arrival
- Slippers and bathrobes in the room
- VIP room preparation
- Priority in room selection
- Helena Resort gift upon arrival
- Only nights with personal accommodation and direct bookings through the hotel website are counted
- % discount on accommodation price cannot be combined with other special offers
Platinum level - after 42 nights, calculated on your next booking
- 20% discount on accommodation price
- 20% discount on all paid services in the SPA
- Free Early check-in after 09:30 if possible
- Free Late check-out until 16:00 if possible
- Champagne, fruits and sweets in the room upon arrival
- Slippers and bathrobes in the room
- VIP room preparation
- Free room upgrade if possible
- Priority in room selection
- Personal contact from the marketing department for special offers
- Exclusive gift from Helena Resort
- Only nights with personal accommodation and direct bookings through the hotel website are counted
- % discount on accommodation price cannot be combined with other special offers
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