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Helena Sands

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Helena Sands Helena Sands
Sunny Beach 8240

0554 200 07 0554 200 43 0554 200 10

https://www.helenaresort.com/helena-sends/[email protected]

General conditions for online reservations on the website of COMPLEX HELENA RESORT

RESERVATIONS AND ACCOMMODATION

Complex Helena Resort, consisting of the Helena Park Hotel and the Helena Sands Hotel, or called for short "Hotel" undertakes to ensure the use of services requested and paid by the client for online booking, in their full quantity and quality according to the data provided by the client through the booking form for: client's name , period, number of nights, number of adults and children (number and years), price per night.The Customer is responsible for incorrectly submitted information, and the Hotel reserves the right to charge a penalty /penalty fee/ for accommodation other than that indicated in the initial reservation or to refuse accommodation.

The field "Additional information" in the booking form is not mandatory for the Hotel and all wishes of the client, filled in the field in question, will be satisfied if possible. Upon successful booking, a booking confirmation is sent by e-mail, which contains all the details of the reservation, including the price of the reservation and how to change or cancel the reservation.

PRICES AND PAYMENT

The prices on the website of the Hotel are in BGN (BGN), including VAT, tourist tax and insurance. For visual and information purposes only, the amount may be displayed in other currencies when booking. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the period. When making online reservations for guarantee, it is necessary to pay the amount declared as a deposit in the booking form and in the booking confirmation of the total amount of the reservation at the time of booking, by debit / credit card or at the latest after booking. Bank transfer. In case of incorrectly filled in details on your part, we inform you that the Hotel reserves the right to request additional payment on the day of accommodation. The hotel reserves the right to change the prices and special offers on its website depending on the demand and currently available seats. In case of already made, confirmed and paid reservations the amount due does not change, regardless of the submitted new price offers.

CANCELLATIONS AND CHANGES IN RESERVATIONS

In case of cancellation, non-use or change of already paid online reservation by the client, the Hotel refunds the requested amount upon request, charging the corresponding penalty announced in the conditions for change or cancellation announced at booking and in the booking confirmation sent by e-mail: Upon refund of the amount paid, all transfer costs (bank fees, etc.) are at the expense of the client. Refunds due to cancellation are made within 30 days depending on the method of payment, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.

Cancellation/no-show policy valid for bookings with a check-in date 7+ days including from the booking date:

For cancellations made in less than 7days before arrival a charge of 100% of the amount of the prepaid reservation deposit, i.e. one night.
In case of „no show” a charge equivalent to the 100%of the amount of the prepaid reservation deposit, i.e. one night.

Cancellation/no-show policy valid for bookings for the following room-types:

* Deluxe and Large deluxe apartment with direct access to the beach; *Villa with one/two/three bedrooms; *Presidential and Vice Presidential Suite:

For cancellations made 14 days before arrival a charge of 50% from the reservation`s total shall apply.
In case of „no show” a charge equivalent to the 50% from the reservation`s total shall apply.
In case of guest departing before their booked check-out date, the hotel will retain 100% of the value of the unused services.

TYPES OF PAYMENTS

Payment can be made in 2 different ways:

Electronically by debit or credit card - We accept payments with Visa, MasterCard or Maestro cards. When choosing this payment method, a payment page of our servicing bank (International Asset Bank) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuer Bank opens, where you enter your authentication password. Upon successful transaction, a transaction note is displayed on the screen, which you print or save. Your card details are only used by the intermediary bank and are not stored by us. To protect you from misuse of payments with your Visa or MasterCard, we apply the best practices recommended by international card organizations: • Security when entering and transferring card data is provided by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank. • The authenticity of your card is verified by entering a security code (CVV2). • In addition, to identify you as a cardholder, the payment server for e-commerce of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them. At the time of online booking, the mentioned amounts will be automatically withdrawn from your card at the end of the payment process.
By bank transfer Payment of the specified amount must be made no later than the time specified after booking. After payment, it is advisable to send a copy of the payment document to the Hotel and be sure to enter the reservation number in the basis of payment.

IMPORTANT!

If the online reservation is not paid within the specified period and a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system. In case you are prevented from paying the amount for an already made online reservation, please let us know by e-mail: [email protected]. Failure to comply with this condition, the Hotel has the right to seek liability and penalties for made and unpaid reservations.

Please address your questions regarding online reservations at the Hotel to e-mail: [email protected], or call: +359 554 20007

PERSONAL DATA

Your personal data is protected according to the legislation of the Republic of Bulgaria and is used only by the reservation department of the Hotel.

The protection of your personal data is important to us. That is why we process your information exclusively on the basis of the applicable legislation, in particular the GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ETA). We do not provide data to third parties, except for specialized booking software and the payment service provider processing the payment (bank, PayPal, ePay). In case of incomplete order, we delete the data entered on it. Upon completion of an order and a contract performed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (AA) 10-year term. To continue with the reservation, you need to declare that you are familiar with and agree with these

GENERAL TERMS AND CONDITIONS FOR ONLINE RESERVATIONS OF COMPLEX HELENA RESORT

COOKIE POLICY

To make sure you get the most relevant information and the best service when you visit our platform, we use the so-called. cookies. They help us (as well as other authorized third parties) to provide you with a personalized experience when using our services, to improve them and to provide you with more relevant content. To make sure you understand why we use cookies, we have prepared this Cookie Policy - it will inform you what technologies we use, what they do and what choices you have regarding their use.

Company data:

Company: "BULIMPEX" JSC.

Address: Sofia, Anjelo Ronkali 10 Str;

UIC: 121208532;

Email: [email protected]

ACCESS CONTROL

Check-in starts after 14:00. If the room is ready earlier, you can be accommodated. Check-out of the rooms, the complex and the parking lot of the hotel is until 12:00.
The reservation starts with lunch and ends with breakfast on the day of departure.
The complex is under 24-hour security, video surveillance and controlled access at the entrance and exit.The control over the observance of the access regime is carried out by a Security Guard.
Each guest can be registered upon presentation of an identity document.
During the entire stay, guests should wear the bracelet they received from the Reception upon check-in. It is forbidden to give the bracelet to other people.
The guiding of outsiders in the Complex takes place after their registration at the Reception.
Guests are not allowed to enter the office premises.
It is forbidden to bring weapons, flammable and explosive objects.
It is forbidden to bring pets by the guests of the Complex.
The management of the Complex is not responsible for personal belongings and valuables left unattended by the guests.

Privacy Policy

We at Bulimpex AD (the company that owns Helena Park and Helena Sands hotels) value the trust and loyalty of our guests. Therefore, we care about the confidentiality of the information you share with us and make every effort to protect it.

When collecting personal data we follow the principles of lawfulness, transparency, security and minimization of the processed data.

With this policy, we aim to clarify what personal information we collect, how we use it, for what purpose we do so and what your rights are in relation to the personal data collected about you. We invite you to also familiarize yourself with our Cookie policy which will explain how we use Cookies and other similar tools.

This policy applies to the personal data that we collect from you or about you on this site when providing services when you visit our hotels,as well as from other sources (for example, from travel agencies and booking platforms).

By making a reservation for Helena Park or Helena Sands hotels using accommodation services and/or using this website, you demonstrate that you accept the rules regarding the collection and use of your personal data, as described in this Policy.

What kind of information we collect?·

Personal information about you or other people that you provide to us.

When you make a reservation through our website or use our services we collect personal data about you, which includes:

Your name and contact form (at a minimum,in orderto make your reservation);
Postal address, information related to your stay, nationality, data from your identity document (without making a copy of it) such as identity document number, date and place of issue, permanent address, stay history; 3. Payment information - billing address, details of a bank card you own and bank account number (when we receive payments from you);
Geolocation – when you use the navigation via Google maps, integrated into our site;

5.If you wish you can state your preferences and special requirements for your stay. In case you share your sensitive personal data with us, for example regarding your health condition, we will process this information solely for the purpose of providing you with the requested services and meeting your specific needs.

We will also process the personal data you provide us in connection with your request for a claim, complaint or compliment about our services - for the period necessary for us to respond to them. We process address data for our regular and loyal customers based on their consent and after leaving the hotel, in order to send them greeting cards by mail and additional information about our hotel services.

In case you use additional services on the territory of our facilities (other than hotel accommodation services) we will only process those personal data that are necessary for us or the providers of these services - for example, your names and where you are going when we provide you with transfer services.

In limited cases we collect personal data of persons under 18 years of age who accompany you, which is necessary to fill out the accommodation address cards (the information collected is identical to that of adults, and contact information, banking and other financial information is not collected).

In addition, we carry out video surveillance in our facilities in order to protect the security of our guests and their belongings. We do not use technologies that allow us to identify you, nor do we otherwise collect biometric data about you (e.g. recognition of your facial features). You will be able to find out where we carry out video surveillance by the information boards placed at the entrances of the premises which are under video surveillance.

We store the video recordings in a secure place, allowing only a limited number of personnel to have access to them and only when necessary.

Personal information that we collect automatically

When you use our site we also collect information from your device (computer, phone, tablet, etc.). This information may include your IP address, the browser you use and your language settings. In most cases, this data is anonymous and does not allow us to identify you. Regarding the cookies used on our site, please read here. ·

Personal information we receive from other sources

In addition we should inform you that we also receive information about you from other sources - our partners, for example in the travel industry such as Booking.com, www.upbooking.com and other booking platforms(when you make your reservation through them), travel agencies and tour operators, etc.

The information collected from these sources may be used together with the information you provide. We use this information for the purposes described in this Policy.

If you attend an event organized at our facilities by third parties, we may receive and process your personal data in order to provide access to or participation in the event, to the extent that the organizers require this from us or there is another basis for processing personal data.

Why do we collect your personal data and on what basis do we do it?

We use your personal data for several purposes:

To process your reservation request - received through our site or from third parties;
To provide you with services for the reservation made and to ensure your stay at our facilities;
To communicate with you about your reservation or stay;
To maintain our records (e.g. a register of accommodated tourists, which we are obliged to keep under the Tourism Act) and to comply with other legal obligations;
To provide you with a service tailored to your needs and preferences; 6. To respond to your requests and complaints;
For your own security and to protect our and your property in the facilities;
For statistical purposes
For Marketing and advertising;

The grounds on which we collect your personal data are to fulfill and comply with our legal obligations (under item 4), to perform our contract with you (under items 1, 2 and 5), to protect our legitimate interests (under items 3, 5-9) or upon receipt of your prior consent to the processing (under items 5, 6, 9).

When we process your data on the grounds of our legitimate interests, you have the right to object to this processing by contacting us at the email or postal address specified at the end of this Policy.

How long do we store your personal data?

We retain your personal data only for the minimum period necessary to achieve the purposes set out in this Policy unless we are legally obliged or entitled to retain it for a longer period of time.

We determine the retention period by taking into account several factors including the duration of the provided services if necessary for the purpose of establishing, exercising or defending our and/or your legal claims and inquiries or if we have a legal obligation to store the data (for example, accounting documents for a period of 5 years or 10 years).

Data related to video surveillance on the territory of our complex is stored for a short period of time - usually 1 month unless a longer processing period is required to protect our legal claims - for example, for the purposes of further investigation of incidents.

If you have requested that we send you invitations for events or information about promotions and discounts we will process the contact details you have provided until you withdraw your consent (see how to do this here). Additionally, in each email you receive from us, there will be an easy way to refuse to receive the specified information.

Who do we share your personal data with?

We provide a different part of the above collected data to government authorities in order to fulfill legal obligations as well as to our trusted partners (to the extent necessary for the services we use, such as technical support services on our site, courier and transport services, etc.). We have ensured that our partners comply with the highest standards of information security and confidentiality.

Other third parties that receive part of your personal data are legal entities with whom we cooperate to provide part of the services such as financial and payment institutions when making payments, booking platforms,service providers.

The disclosure of data to our partners is necessary so that we can provide you with better service.

When you make a reservation through our site, your personal data is shared with the platform of https://www.quendoo.com/, as the reservation form itself automatically forwards the request to the internet platform of this organization. You can find the privacy policy of this partner of ours here. The protection of your personal data is a priority for us as this guarantees our good image and your satisfaction. Therefore, providing this information to third parties is highly unacceptable and it will not be used in a way and for purposes for which we have not notified you, and you have not given us prior consent, including we will not transfer the data to countries outside the EU.

How do we protect your rights?

We process your personal data only in accordance to the purposes, grounds and time-frames stated above.

When we collect personal data we do so in a minimal volume and only for previously and clearly defined purposes and storage periods. We provide access to the data only to a limited number of personnel who have been previously trained and instructed on how to work with them.

In connection with the entry into force of new European rules for the protection of personal data, our Company has undertaken a detailed analysis and audit of all our processes related to the processing of personal data. As part of this analysis we check our partners, revise our procedures and rules, train our employees, use experienced information security consultants to ensure compliance with the highest standards of confidentiality and security of your information.

What are your rights?

As a person to whom the data relates you have the right to receive confirmation and/or detailed information, incl. a copy of the personal data processed for you (right of access).

In addition you can object to the collection and further processing of your personal data, as well as request that they be corrected (updated) or deleted (when there is no valid legal basis for us to continue processing them).

It is important to know that you can withdraw your consent to the processing of personal data at any time: by calling these numbers or through our contact form.

If you believe that your data protection rights have been violated you have the right to file a complaint with the Personal Data Protection Commission: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02/91-53-518, e-mail: [email protected] and/or another supervisory/regulatory authority.

To ask questions about your rights or if you want to exercise any of them, please contact us at the contacts specified in this Policy: at these phones or via our contact form.

We will respond to any of your requests without undue delay within 30 days of receiving the request. If we are unable to do so for reasons beyond our control we will notify you promptly, indicating the reasons for the delay.

Changes to this policy

Any changes to this policy will be announced on the hotel website and in each of our offices. In the event of a significant change to the information we will additionally notify you by sending an email or

SMS message, as long as we have this data and we have the right to use it to contact you.

Contact us

If you have any questions about your personal data processed by us you can contact us by email at [email protected] or by mail at:

Sunny Beach Resort 8240 Helena Resort P.O.Box 34

Use of "Cookies"

What are cookies and why are they needed?

A "cookie" is a small text file that is downloaded to a "terminal device" (e.g. computer or smart phone) when the user accesses a website. It allows the site to function properly, recognize the user's device and store certain information about the user's preferences or past actions (e.g. language choice, font size, login, etc.).These are stored for a certain period of time so that you do not have to enter information again.

To browse our site you are not required to register or provide personal information. When loading the page of www.helenaresort.com (www.helenaresort.eu) and when viewing its content, cookies are used to enable its proper functioning.

How to control cookies?

In order to be able to control the cookies used on our website, you need to set your browser. How to do this depends on the browser you are using and its settings: for Google Chrome click here, for Mozzila click here, for Internet Explorer click here.

To learn more about cookies, we recommend visiting aboutcookies.org, as well as www.whatarecookies.com, www.cookiechoices.org.

Using the method indicated above, you can control and/or delete cookies whenever you wish. You can delete all cookies that have already been saved on your computer and you can also set most browsers to block them in the future. However, if you do this, you may need to manually set some parameters each time you visit a site, and in addition, some services and functions may not work, including not loading our website.

Plugins

The site uses Social Plugins which are software components that add additional features to your internet browser and easy access to widely used social networks. Please note that we have no control over the content of the data that is transmitted by social plugins to the respective platforms, as well as for what purpose the data will be used. To learn more, please read the privacy policy of the respective social platform.

Helena Sands